MEASURING AND MANAGING PERFORMANCE


Assertiveness Skills

DETAILS:

Delivered as an in-house workshop or one-to-one coaching programme.

OVERVIEW:

You want your people to reach optimum performance levels, especially when employees are trained to perform distinctly different job functions. You also want to be able to measure individual performance so you can understand how well the organisation is accomplishing its goals.

DESIGNED FOR:

People managers at all levels who are responsible for managing individual and / or team performance.

KEY FOCUS AREAS:

  • Benefits of effective performance management
  • Six techniques for measuring performance
  • Clarifying role expectations
  • Setting and tracking key performance indicators
  • Ways to improve performance
  • The performance appraisal process
  • Handling performance disagreements
  • The poor performer
  • The six step performance management system
  • The Performance Improvement Plan

LEARNING OUTCOMES:

  • Measure individual performance
  • Plan and prepare for the performance appraisal
  • Manage a performance-related discussion
  • Overcome denial, defensiveness and resistance
  • Ensure procedural correctness
  • Develop a Performance Improvement Plan

Talk to us about an in-house workshop, one-to-one coaching programme, or blended solution.

Customised workshops and tailored coaching programmes that are interactivepractical, results-focused and address pressure points.


FACILITATOR-LED WORKSHOPS

Our group workshops are designed to be highly people interactive and customised, led by subject-matter experts who incorporate specific examples and ‘pressure points’ from within your business, into their facilitation.​

In a workshop environment, the CDL facilitator is skilled at quickly building credibility, personal rapport and trust. Those who are easily distracted, ‘set in their ways’ or resistant to learning new skills and behaviours, are readily identified and directly re-engaged, motivated and re-focused.​

ONE-TO-ONE COACHING

Provided as a stand-alone coaching programme and facilitated by a subject-matter expert on a third party basis to delve deep into a particular need.

One-to-one coaching is also provided by CDL as part of a blended learning solution, typically following workshop activity or digital learning. Research affirms that 70% of learning comes from application, and CDL considers coaching to be an essential component for ensuring new skills and behaviour are readily applied back into real-life and workplace situations.​

CDL's working style, the skills of the facilitator, and the modular based approach, enabled us to tailor programme content and delivery within a unique learning context, to ensure it delivered the outcomes we sought. Thanks CDL, always a pleasure to work with you!

Janine Lipsys HR Manager

We generate lasting results by creating learning environments where assumptions are challenged, and established ways of thinking are tested and adapted.

Distinctly different to providing one dimensional training or ‘off-the-shelf’ e-learning, we take the time to learn about your people, the company’s values and culture, and the results you need for the business vision to be realised.


Our highly experienced subject-matter experts facilitate customised workshops and tailored coaching programmes that are practical and results focused. To ensure relevance, we incorporate specific pain points experienced by your business and your people into our facilitation.

As part of any individual or group focused leadership or development intervention, we also guide managers in the critical role they have before, during and following the learning being provided to their employees. Simply put, we represent the research that demonstrates the learning modalities that ensure new skill and behaviour is applied and sustained for the long term.

PARTNER WITH US FOR:

  • Nation-wide and international capability.
  • ​Experiential learning.
  • Effective and sustainable outcomes that meet your business objectives.
  • Coaches and facilitators that are best-in-class subject-matter experts, with strong business acumen.
  • FREE access for your people to our extensive learning and development resource hub.
  • Confidential and objective advice, at no extra charge, whenever you need it.
  • Measurement of the return on your investment.
  • CPD hours.

Ready for a learning solution that is tuned for your people and your business? Let's talk! 

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